Privacy Policy

We respect the privacy of our customers and will not sell, trade or share your personal information with anyone outside of The Chloelina All Natural Soap Company unless we are required to release your information to comply with the law, protect our rights or the rights, property and safety of others.

What Information Do We Collect?

We collect only that information which is necessary to process your order or request.
This may include:


Cookies and Social Media Interactions

Our site uses the services of Google Analytics which drops a cookie, (a very small text file that is temporarily stored on your computer when you visit some websites) during use of our web pages to provide us with user demographics, interactions and experience with our site. It does not gather personally identifiable information from you.

We encourage sharing of our product images on social media and for this purpose we provide the tools from  AddThis on each product page. By clicking the links and sharing our content you will access a third-party website or vendor and your IP address and or email address may be shared with those sites.


Opting Out of Data Collection

You may set up Private or Incognito Browsing on your browser (Chrome, Firefox, etc) to prevent tracking or by installing the Google Analytics Opt Out Browser add-on.
Our site honors do not track signals.


What Steps Do We Take To Safeguard Your Information?


Our web-hosting provider encrypts all transmitted information, which is stored on their secure servers located in the United States. 
 We advise you to register a user name and password when placing an order that we may further protect your personal and billing information.
 
We do not store your method of payment and accompanying information for future orders. All orders are processed directly through PayPal. It is not necessary to have a PayPal account, you may enter your information directly with PayPal each time you order from any vendor.
  

How Do We Use Your Personal Information?

 We may use the information collected from you when you register an account with us, subscribe to our newsletter, make a  purchase, browse our site or blog to:

 After you have expressed your interest and consent, we may provide you with information on our new products or special offers . If you do not wish to receive information from us regarding  products or offers, you may indicate this on our registration form or the email correspondence from us.

We collect your email address to process your order, respond to your inquiry or send shipping updates regarding your order.

We will not use misleading subject lines in our emails to you. Our purpose of communicating with you will be clearly identified.

We monitor any third-party marketing services to ensure compliance with our privacy policies and safe guarding of your information. 
Our privacy policy does not extend to third-parties that are not owned or directly operated by The Chloelina All Natural Soap Company.

We will provide an Unsubscribe link at the bottom of our email and will honor your opt-out/unsubscribe request in a timely manner.

General Data Protection Regulation (GDPR)

This European Union regulation requires businesses to reasonably safeguard the privacy and personal data of its citizens with whom they conduct transactions. This includes exporting personal data outside of the EU, data retention, sharing and advising EU customers how they may access, delete or restrict use of their data.

Our Privacy Policy indicated above is incorporated herein and includes:

Data Retention and Access

We retain your personal information for as long as needed to provide you with our services and products or as required by the United States government as described above.

If you are a citizen of an EU member state, you may have the right to access, change or delete your personal information. You may request this by contacting us in writing. Some of these rights may apply
in limited circumstances. We will generally comply with your request. 

If your rights under the GDPR are in conflict with any legal or regulatory obligations as required by government of the United States of America, our obligations to the United States government, its laws, regulations and rule will supercede your rights under the GDPR and we will immediately notify you of such.

TERMS AND CONDITIONS

Please read the following information before using our site. Use of our site indicates that you agree to the Terms and Conditions below:
  
 Copyright

 All content on this site, including but not limited to, logo, text, graphics, photos and code are the sole property of The Chloelina All Natural Soap Company.

You may not copy, display, transmit, modify or otherwise use any information contained on this site for any purpose, personal or commercial. No content may be referenced without expressly citing the copyright of The Chloelina All Natural Soap Company.

 Trademark

 All trademark, service mark and company names and logos used on this site are the property or registered marks of The Chloelina All Natural Soap Company 
 and shall remain the property of The Chloelina All Natural Soap Company, protected by United States and international copyright, trademark or patent laws.

 Violation of Terms of Use

  You expressly agree that you will not engage in any of the following violations of Terms of Use: 

Orders

 The minimum order is $10.00, before shipping charges.
 All orders must be pre-paid with PayPal. We do not accept COD orders.

 You may use Guest Checkout to purchase Chloelina products from our site. However, as a Registered User you will have access to order tracking, current and prior orders you have placed. 
 For security purposes and to guard against fraudulent credit card purchases, your Bill To Name and Address must match the information reported by your issuing bank.
  
We reserve the right to refuse any order or service to anyone. 

Sales Tax

 Applicable sales tax will be charged to all New York State residents.

Pricing

 Due to market fluctuations in the cost of our fresh, natural ingredients, prices are subject to change without prior notice.

Shipping

 Ground shipments require 2-6 days after leaving our warehouse. We generally ship within 24-48 hours after orders are received.
 Priority Mail is usually 2-4 days; we use Flat Rate boxes whenever possible.

Please provide the correct address and zip code when placing your order.

An additional charge will be incurred for package intercept or address correction. This fee will be charged to
your form of payment and is $15.00. Please check your order carefully before submitting.

We will not ship to a third party.

Returns

 We want you to be 100% satisfied with your purchase from Chloelina.

If you are not, we will refund your purchase upon receipt of the returned items for a full refund, less shipping and handling.

Refunds will be issued according to your method of payment. We do not issue cash refunds or checks under any circumstances.

 Return Authorization Numbers (RAN#) are required for all returns. We will not accept any returns without prior authorization.
Please email us at info@chloelina.com and enter  Att: Returns Dept. in the email subject line.

Return authorizations must be requested within three (3) days of delivery. After you receive the authorization number, please be sure that the returning item(s) is sent to us within ten (10) days. Please indicate 

the RAN# on your package.

After that time, no returns will be accepted. We do not refund shipping costs.

© 2018 The Chloelina All Natural Soap Company