Who we are
Our website address is: https://chloelina dot com
Phone: 800.448.8177 (United States only)
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies and Social Media Interactions
Our site uses the services of Google Analytics which drops a cookie, (a very small text file that is temporarily stored on your computer when you visit some websites) during use of our web pages to provide us with user demographics, interactions and experience with our site. It does not gather personally identifiable information from you.
We encourage sharing of our product images on social media and for this purpose we provide the tools. By clicking the links and sharing our content you will access a third-party website or vendor and your IP address and or email address may be shared with those sites.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
General Data Protection Regulation (GDPR)
This European Union regulation requires businesses to reasonably safeguard the privacy and personal data of its citizens with whom they conduct transactions. This includes exporting personal data outside of the EU, data retention, sharing and advising EU customers how they may access, delete or restrict use of their data.
Data Retention and Access
We retain your personal information for as long as needed to provide you with our services and products or as required by the United States government as described above.
If you are a citizen of an EU member state, you may have the right to access, change or delete your personal information. You may request this by contacting us in writing. Some of these rights may apply in limited circumstances. We will generally comply with your request.
If your rights under the GDPR are in conflict with any legal or regulatory obligations as required by government of the United States of America, our obligations to the United States government, its laws, regulations and rule will always supercede your rights under the GDPR and we will immediately notify you of such.
Who we share your data with
We respect the privacy of our customers and will not sell, trade or share your personal information with anyone outside of The Chloelina All Natural Soap Company unless we are required to release your information to comply with the law, protect our rights or the rights, property and safety of others.
If you request a password reset, your IP address will be included in the reset email.
How Do We Use Your Personal Information
We may use the information collected from you when you register an account with us, subscribe to our newsletter, make a purchase, browse our site or blog to:
- Process and fulfill your order.
- Provide a response to your request.
- Contact you about the status of your order.
- Improve our website and your experience with it.
After you have expressed your interest and consent, we may provide you with information on our new products or special offers . If you do not wish to receive information from us regarding products or offers, you may indicate this on our registration form or the email correspondence from us.
We collect your email address to process your order, respond to your inquiry or send shipping updates regarding your order.
We will not use misleading subject lines in our emails to you. Our purpose of communicating with you will be clearly identified.
We monitor any third-party marketing services to ensure compliance with our privacy policies and safe guarding of your information.
We will provide an Unsubscribe link at the bottom of our email and will honor your opt-out/unsubscribe request in a timely manner.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What Steps We Take to Safeguard Your Information
Our web-hosting provider encrypts all transmitted information, which is stored on their secure servers located in the United States.
We advise you to register a user name and password when placing an order that we may further protect your personal and shipping information.
We do not store your method of payment and accompanying information for future orders.
All orders are processed directly through PayPal.
It is not necessary to have a PayPal account; you may enter your information directly with PayPal each time you order from any vendor.
Where your data is sent
Visitor comments will be checked through an automated spam detection service.